Questions? 1-800-47SNORE (7-6673)

Shipping & Returns

Shipping:
Our normal shipping time is within 72 hours (this is when your order is processed, and does not include weekends). Please allow a few more business days for your order to arrive to you. We ship Fed Ex Ground from Albuquerque, NM.

Please be aware that you may receive separate packages on different days. Do not be alarmed if your order is not complete in one box!

The "Target Date" on the order form is not a promise from us to deliver your product exactly by that date! It is for our information while processing the order. We will make every effort to meet your "Target Date."

Returns:
You may return new, unopened items sold and fulfilled by Orthofreshsop.com within 30 days of delivery for a full refund. Items should be returned in their original product packaging. We'll also pay the return shipping costs if the return is a result of our error.

Only unopened and unused bottles of Ortho Fresh can be returned for credit, (less the cost of shipping). We must be notified within 30days from the date of purchase to authorize the return. Retainer cases and cleaning brushes can only be returned if there are manufacture defects and we must be notified within 30days for a replacement to be sent. Send items USPS or insured parcel post.

You should expect to receive your refund within four weeks of giving your package to the return shipper; however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). We'll notify you via e-mail of your refund once we've received and processed the returned item.


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